Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To reduce the need for:

• returns,
• the chances of you having an unhappy buying experience
• to pay shipping companies more than is necessary

We make great efforts to take pictures and videos so you can see any flaws on 'as is' prints. We want to have full disclosure so there aren't any surprises. Remember, this is 'as is' artwork that has been stored for many years and has recently re-surfaced.

Who We Are is authentic and up-front.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

If the print is not what you viewed before it was shipped, then the damage is likely mail damage. Please take photos of the packaging when you submit your request for a return.

To start a return, you can contact us at derekpatterson@shaw.ca. If your return is accepted, we’ll send you a return shipping label, as well as, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you received 'free shipping' on your original purchase, you will have to pay to return the item. Some companies factor the expense of return shipments in their price, but we do not. We make great efforts to show you the product in detail so you can see every spot, wrinkle, or discoloration.  This way you can rest assured you are receiving the quality promised and are happy with the piece you are displaying in your space.

You can always contact us for any return questions at derekpatterson@shaw.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged beyond what was shown in the photos, and/or video, at the time of purchase. Or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item and request a replacement, if available, and once the return is accepted. Alternatively, you can receive a refund and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Alternatively, you could always pay with PayPal and file a complaint. If you're unhappy and feel you've been wronged, they are good at refunding buyers and then debiting the sellers accounts.